Accommodation Service Certification

The demand for accommodation services in China is increasing with the development of tourism, but the general feeling of the industry and the society for accommodation services is still that the overall service level is not high. In order to promote the sustainable, healthy and rapid development of urban accommodation services, it is urgent to improve the service quality and standardization level by means of service certification and standardize the healthy and orderly development of the industry.

In order to meet the needs of consumers for the service industry under the new situation, comprehensively improve the service quality of the accommodation industry and improve the consumer experience of customers, enterprises can improve the service quality and service level of enterprises through the accommodation service certification, so that enterprises can continue to benefit from service management. The accommodation industry is not only closely related to the life of residents, but also an important window of opening to the outside world. It is labor-intensive and plays an obvious role in promoting employment. Service certification has played a good role in promoting the high-quality development of the service industry. Accommodation service certification is a relevant certification for the accommodation service industry. Enterprises providing accommodation services can improve their service standards and standardize their daily service behavior through this certification. At the same time, enterprises can also identify various risks in the service process through certification, and establish risk control measures and emergency measures in advance to deal with emergencies in the service implementation process. The implementation of accommodation service certification is also conducive to optimizing the service process, reducing costs, constantly improving the service quality of the enterprise and the modern service awareness of employees, increasing the popularity and credibility of the enterprise itself, and establishing the enterprise's own brand, so as to better drive the high-speed development of the enterprise.

Service Content

Accommodation service certification is based on customer perception. A new certification system that focuses on organizational quality management and service characteristics satisfaction, evaluates the accommodation service environment, service facilities, service contact process and other aspects, and expresses the results of accommodation service quality evaluation to service purchasers by means of certification, which is more conducive to the branding development of accommodation service enterprises. It will play a positive role in increasing the proportion of quality service supply and enhancing the international competitiveness of China's services.

Relevant Standards

○ CTS/NOA/SC04-001:2015 Standards for Health Certification and Evaluation of Accommodation

○ DB11/T 357-2006 Standard and Eval uati on for Servi ce Qual i ty of Accommodation

Value Gain

○ Establish service management standards, improve the service quality system, optimize resource allocation, establish risk control plans, and improve the quality and level of service management;

○ Through the service certification to help enterprises refine their own service characteristics, promote enterprises to innovate service mode, create high-end service brand;

○ Passing the certification of a sate-authorized third-party certification body means that the service ability and service level of the enterprise are in the leading position in the industry, which is conducive to improving the company's popularity and credibility, gaining recognition from consumers and the public, and enhancing market competition ability;

○ For enterprises to participate in project bidding, government procurement, government administrative supervision, rating and other aspects to provide the national recognition of qualifications.

Service Process

Q&A

How long does the system need to run before applying for certification?

Before applying for certification, the system must have been running for at least 3 months.

After obtaining the certificate, how to query the authenticity and validity of the certificate?

The authenticity and validity of the certificate can be queried by logging into NOA website （www.noagroup.com and selecting "certificate / report query" in the "resource center", or by logging into the national certification and accreditation information public service platform（http://cx.cnca.cn）Query.

After obtaining the certificate, how long is the certificate valid? Is it necessary to review every year?

After obtaining the certificate, the validity period of the certificate is 3 years, and at least one on-site audit is required every year to keep the certificate valid.

What to do after the expiration of the certificate?

Before the expiration of the certificate, we will arrange the customer service specialist to contact you actively to assist you in handling matters related to your re certification application.

Our Advantage

Authoritative Qualification

NOA has been approved by Certification and Accreditation Administration of the People’s Republic of China（CNCA）(CNCA-R-2002-051), and has obtained qualification of China Inspection Body and Laboratory Mandatory Approval (CMA),and has passed the multiple approvals of China National Accreditation Service for Conformity Assessment (CNAS), International Accreditation Service (IAS), United Kingdom Accreditation Service (UKAS), Joint Accreditation System of Australia and New Zealand (JAS-ANZ). NOA has been approved by State Administration for Market Regulation of China, and has been recognized as inspection and testing institution of China's special equipment, as well as the qualification of China's national equipment supervision and engineering supervision. NOA-DCI is the notified body of the CE directive of the European Commission. NOA has been recognized by the International Electrotechnical Commission (IECQ) by obtaining Electronic Component Quality Assessment System. It is also a national inspection and assessment notified body of import and export commodity in China.NOA is a high-tech enterprise in Shanghai.

Improve Performance, Realize Asset Value Appreciation, and Service Throughout the Entire Value Chain

From pre-design to post-operation, NOA has the ability to guarantee the whole life cycle of the business. NOA, as an independent third-party inspection company, has a large number of domestic and international standards and specifications proficient in design, welding, non-destructive testing, painting, packaging and other fields The experienced team of professional engineers and inspection experts, with more than ten years of experience in the domestic market, is familiar with all aspects of the domestic industrial equipment supply chain, and can provide you with technical support services for the full life cycle of technical services in a timely manner, combining various products. Inspection, certification, testing, consulting, and auditing services can provide you with one-stop all-round comprehensive services.

Quality, Efficiency and Service

NOA has formed a mature and solid operation system in the development of more than 20 years. We let technical experts who are familiar with market regulations and testing standards and have professional industry experience to carry out inspection, evaluation and design review work. While meeting the requirements of domestic and international standards, we ensure that customers can obtain satisfactory service results in the first time with accurate time-sensitive management methods, and ensure that customers can seize the opportunity in the market competition.

Service Area

NOA inspection services currently cover Europe, Australia, Russia, some Middle East regions and most regions in China. NOA can ensure the consistency and continuity of customer service in different regions, and eliminate the impact of unfamiliar environments on customer quality. The guarantees and the impact of project implementation enable customers to participate in different markets across the country or around the world with flawless quality.

Accommodation Service CertificationOptimize the process to reduce the cost and build the high-end service brand

Accommodation Service Certification

Accommodation Service Certification
Optimize the process to reduce the cost and build the high-end service brand